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Answer

future of work

An agent is a model that plans, calls tools, observes results and repeats until a goal is met or a guardrail stops it. The definition matters because most enterprise 'agents' shipped this year are narrow: they reconcile invoices, triage support tickets, or run the first ninety minutes of a security investigation. Narrow is the point. The systems that work are the ones with a bounded task, a verifiable output and a human who owns the result.

• Customer operations: first-response drafting with human approval, cutting resolution times without removing accountability.
• Software engineering: multi-file refactors and test generation, reviewed as ordinary pull requests.
• Finance and back office: reconciliation, anomaly flagging and evidence gathering for audits.
• Sales and research: pipeline enrichment from public sources, with citations attached to every claim.